MYSTERY DINER
To improve the quality of our food, services and hospitality standards through our own customers eyes, we are featuring what we call a "Mystery Diner Program". Through this program, we aim to receive your honest comments and opinions.
Please carefully read the content of our program, including the Terms & Conditions and confirm your intention to join. ( A Mystery Diner procedure will be sent via email after you register)
What is the purpose of the Mystery Diner?
The Al Fresco's Group (AFG VN) has been operating in Vietnam since 1996 and is a popular choice for Vietnamese, Western and other Asian nationalities.
We are respected for quality food and great service, in a relaxed and fun environment.
In order to maintain and continually improve our standard, we keen to know how our customer’s experience our food and service - to see it through the "Eyes of our customers".
The best way to achieve this is to ask our regular customers to be a Mystery Diner and do a customer experience audit.
All the information contained in the Mystery Diner is confidential and is only used to support us in improving the quality of our restaurants.
Many thanks in advance,
Mystery Diner Team
Become a mystery diner
What we need from you
You just need to meet the following basic requirements:
Visit the confirmed reservation restaurant without letting any staff know that you are a Mystery Diner.
While in the restaurant, you will pay attention to details such as:
- How clean is the restaurant?
- Did the staff welcome you as you entered the restaurant?
- How long did it take for your meal to arrive?
- Did your meal look delicious?
- Was it prepared to your liking?
- Was your meal tasty??
- and some other specific questions.
After leaving the restaurant, simply fill out a simple questionnaire, describing your dining experience.
Usually, you will be able to bring a friend or even your family when you go the restaurant to complete Mystery Diner survey.
Where we operate
